Every Answer In Your Documents. Instantly.
Retrieval-augmented generation (RAG) over your own SOPs, policies, manuals and FAQs. Staff and customers ask in plain language and get cited answers in seconds, drawn only from your documents. When the answer is not there, it says so and escalates the question to a person instead of guessing.
GenAI Solution · Live in about 1 month. Includes its own knowledge dashboard.
In a complimentary 30-minute consultation, you'll get:
- Which documents and knowledge it should be trained on
- Whether it serves internal staff, customers, or both
- Where it lives — website, WhatsApp, Slack, or Teams
Your Company's Knowledge, On Tap
Most teams already have the answers written down somewhere — in SOPs, policies, handbooks, product sheets. The problem is finding them. So people interrupt colleagues, give inconsistent answers, or simply guess.
This is one GenAI agent with a fixed scope — we turn your documents into an assistant that answers in plain language and shows its sources:
Indexes your SOPs, policies, manuals and FAQs, and answers from them, not from generic internet content.
Staff or customers ask normally and get a clear, direct answer.
Every answer links back to the document and section it came from, so it can be checked.
Stays on your content and says "I don't know" rather than making things up.
Questions your documents do not answer become escalation tickets for the right person, so the gaps get filled.
New hires get instant onboarding answers, and internal knowledge stays in the business.
Start with a quick win, then grow
Start with a quick win: one GenAI agent, live in about a month. When you are ready for more, we grow it into a customised digital transformation project solution package, scoped to your processes and your data.
Complimentary 30-minute call, booked on Cal.com. No commitment required.
Every GenAI Agent Comes With Its Own Dashboard
Your team signs in to one secure web dashboard to see what the agent is doing, approve what matters and stay in control. No command lines, no raw logs, nothing a non-technical manager would get stuck on.
- Document library: upload or remove SOPs and PDFs
- Most-asked questions from staff and customers
- Unanswered questions turned into escalation tickets
- Sources cited behind every answer
When the agent meets an unusual case, it stops on that item and sends it here for a person to approve, reject or take over.
A searchable history of every conversation, document and decision, with the reasoning and the source the agent used.
Drag and drop new PDFs, price lists and SOPs. The agent learns them straight away, without waiting for an engineer.
You use your own AI and WhatsApp API keys, with no mark-up from us. The dashboard shows live usage and spend, with an alert if it spikes.
One click pauses the agent's outside actions while you check something; one click resumes it. Part of our GARD governance framework.
Illustrative layout. Panels are set up around your own process during the first month.
What the GenAI Enterprise Knowledge & SOP Agent Delivers
It pays off the moment someone would otherwise have asked a colleague, opened a ticket, or waited for an email back.
Questions that meant searching folders or pinging a colleague are answered instantly, day or night.
Everyone gets the same correct, current answer — drawn from your approved documents, not memory or guesswork.
Staff and customers get help outside business hours without anyone being on call.
New hires ramp up by asking the assistant instead of interrupting the team — knowledge stays in the business.
The expertise locked in your documents and your senior people's heads becomes something anyone can reach in seconds — consistently, with sources. Your experts stop answering the same questions, and nobody is blocked waiting for an answer.
Deployed Within 1 Month
Scoping (Week 1)
Choose the documents, and decide where the assistant lives and who uses it.
Build (Week 2-3)
Ingest and structure your content, configure guardrails, tune answer quality and citations.
Testing (Week 3-4)
Test against real questions, check sources and edge cases, refine where it should defer.
Go Live (Week 4)
Launch on your channel of choice, brief your team, and set up a simple way to keep it updated.
Three Ways to Work With Us
Start with a fixed, ready-to-deploy GenAI agent — and grow into a fully custom build only if you need to.
AI Agent Solutions
A fixed, ready-to-deploy GenAI agent — exactly what's described on this page. Live in about a month.
+ Live Dashboard
Add a real-time dashboard to track and report what the automation is doing. An optional add-on.
Customized Agent
Need it tailored to your systems, or a workflow beyond this scope? We build a custom AI agent, priced to your project.