An AI WhatsApp customer service agent that answers well and plays by the PDPA.
Most customers in Singapore message on WhatsApp first. Our AI WhatsApp customer service agent replies in seconds from your own prices, hours and FAQs, books appointments, and hands anything complex to a person with the full chat. It is the WhatsApp-only edition of our AI Omnichannel Sales Agent, live in about a month.
Pre-built AI Automation · Live in about 1 month. Every WhatsApp enquiry answered, day or night.
In a complimentary 30-minute consultation, you'll get:
- The questions your customers ask most on WhatsApp
- What the agent may answer on its own, and what always goes to a person
- Who on your team receives hand-offs
Everything a good WhatsApp customer service agent should do
Unlike a traditional WhatsApp chatbot that follows fixed menus and keywords, this customer service agent understands what customers write in their own words, answers from your own information, books appointments and knows when to hand over to a person.
It is one pre-built automation with a fixed scope, on your own WhatsApp Business number. When you want more channels, it grows into the AI Omnichannel Sales Agent without starting again.
Prices, opening hours, services and FAQs you give us. When it is not sure, it says so and passes the question to your team instead of guessing.
Offers free slots from your calendar, confirms the booking and sends a reminder the day before.
Your staff see the full chat and can take over at any time. The agent steps back while a person is replying.
Tested in English and Simplified Chinese, so customers can write the way they normally do.
Runs on Meta's official platform with your business number, not an unofficial app that can be blocked.
Name, enquiry and contact details go to your CRM or a simple sheet, so no enquiry is lost.
Start with a quick win, then grow
Start with a quick win: one pre-built automation, live in about a month. When you are ready for more, we grow it into a customised digital transformation project solution package, scoped to your processes and your data.
Complimentary 30-minute call, booked on Cal.com. No commitment required.
What most chatbots leave out
These come as standard, not as an enterprise upgrade.
The agent says it is an AI assistant, asks for consent before it starts, and stops when a customer types Stop.
Every message and answer is logged and can be exported, so you can see what was said and why.
We use AI providers' business services, which do not train their models on your data by default. Data region and retention are agreed in writing.
Turn the agent off from your dashboard in one click, and it stops replying straight away.
Phone numbers and identification numbers are masked before text reaches the AI model.
We estimate WhatsApp (Meta) and AI usage fees with you upfront, not after the first invoice.
WhatsApp customer service agent or Omnichannel Sales Agent
Start on WhatsApp, and add the other channels when you are ready.
| AI WhatsApp Customer Service Agent | AI Omnichannel Sales Agent | |
|---|---|---|
| ✓ | ✓ | |
| Email, website chat, Messenger and Instagram | – | ✓ |
| Answers from your own information | ✓ | ✓ |
| Appointment booking | ✓ | ✓ |
| Hand-off to a person with the full chat | ✓ | ✓ |
| Lead qualification and hot-lead alerts | Basic | ✓ |
| Quotation requests sent to Quotation & Follow-up | – | ✓ |
| PDPA consent, audit trail and pause switch | ✓ | ✓ |
Start with WhatsApp and add the other channels later without rebuilding. See the AI Omnichannel Sales Agent →
Live in about a month
Week 1: scope
We agree the questions it answers, what it must never do, the tone and who receives hand-offs.
Week 2: set-up
We connect your WhatsApp Business number, load your information and link your calendar.
Week 3: testing
Your team tries it with real questions. We tune the answers and the hand-off rules.
Week 4: go live
Switched on with your team watching the first week of conversations.
Three Ways to Work With Us
Start with a fixed, ready-to-deploy automation — and grow into a fully custom build only if you need to.
Pre-Built AI Automation
A fixed, ready-to-deploy automation — exactly what's described on this page. Live in about a month.
+ Live Dashboard
Add a real-time dashboard to track and report what the automation is doing. An optional add-on.
Customized Agent
Need it tailored to your systems, or a workflow beyond this scope? We build a custom AI agent, priced to your project.